Moving Relocation Systems

ABSOLUTELY DO NOT USE THIS MOVING COMPANY- A YEAR'S WORTH OF A HEADACHE AND NO RESOLUTION

It has been almost a year since I have used this moving company. They not only didn't complete the furniture move, they broke almost every piece of furtniture (2 large dressers, 2 night stands,a large curio, tv stand, and coffee table) except for my standing desk. The cheapest valued item, of course.

The insurance company they force you to use jumbled the pictures taken with the descriptions around twice on me, taking longer to complete the process. Mind you, you cannot fix or get rid of the furniture by their terms or it is void, so forcing you to keep unrepaired broken furniture for almost a year as well.

We finally reached the amount settled 9/17/2024... it is now March 2025.

I have been sent fabricated screenshots that the check is coming...3 weeks later-NOTHING.

I have been told "We will Zelle you Monday" and NOTHING.

The settlement amount is 1/10 of the furniture cost, but at this point I agreed because something is something.

They have now blocked my number from the "claims service".

Whne asked to speak to a supervisor they are not available every time I ask. There is a different number they provided for customer service, it rings twice then says customer service voicemail... that is it. I have left multiple messages, I'm assuming this number is a fake one set up along with their images of promised checks.

When trying to call their number directly advertised on the website to speak to someone it goes directly to voicemail... I wonder how that happens?

After all of this headache, I am still receiving the furniture moving phone calls since they sell your information to other scam websites.

PLEASE SAVE YOUR MONEY, TIME, AND MENTAL HEALTH.

Move size: Partial Move Service cost: $1800

My experience with Moving Relocation Systems was hellish and unprofessional.~ ~ TL;DR: Their front-end movers coerce you into a tip, they over-use packing material to up-charge you, and their admins are desk jockeys that cannot remember their responsibilities.~

~The estimate started innocently enough. BUT IT IS A BINDING ESTIMATE, do not overstate your belongings, or you will be held to the higher estimate, even if your goods weigh less. On the phone I set up my pack out date, and my delivery date. I explicitly asked if the delivery date was subject to any uncertainty, they said no, your goods will be delivered on X date, the only uncertainty would be weather or other natural disaster.~

~When the movers actually came to move, they inflated their price by gouging you on moving supplies and OVERTAPING all the boxes. I had pre-packed all my boxes, and they re-taped them with an excessive amount of tape. WHO TAPES A DUFFLE BAG?!? Not even in places that matter, just indiscriminate taping. That lead to a tape surcharge of $126 for 42 rolls. Before they left, the foreman instructed me that I could either pay $400 for a “long carry” because they didn’t reserve a spot to park (and they didn’t show me a measurement with any type of tape measure, etc.), or I could give them a $300 cash tip. They did not clean up the disaster zone they left behind, which included bare razor blades ON THE FLOOR, and all the empty rolls of tape. It had been a long and stressful day, so I just handed over the lesser amount.~

~The same day, I received a call that my shipment weighed less than the binding estimate, and was told that I still owed the higher amount. At this point I was livid. I explained how my day at the pack out went, the cash tip, bare razor blades, and general level of dissatisfaction I had. The employee credited the account the cash tip and said that this type of behavior is not representative of the company.~

~When I was waiting for the shipment on the other end, I received a call that my goods will be delivered the day after they were promised. I told them no, you actually promised me this date. If your weight estimates are binding, so must your delivery dates, I will not accept that binding agreements with your company only work in one direction. I told them to listen to their customer service tapes and find that it was actually explicitly stated that my goods would be here no later than date X, and that I planned travel around this date, so unless they want to refund the flight-change fee, they better be here by date X.~

~It turns out, they packed the truck backwards and had to start out on the furthest distance and work back up. This is the level of incompetence at the company.~

~Make sure your boxes are packed so they can be shipped in any manner, upside down, sideways, etc. Several boxes were shipped upside down, including a full rolling-tool-chest.
My unpacking was much smoother. The movers were very quick and professional. I actually felt joy handing over the tip and buying them lunch. There was only one “broken” item, and they fixed it on the spot. (We did not ship any TVs, computers, or sectional sofas.)~

~The overall moving of the belongings was okay, but the customer service was abysmal.

Move size: 1 Bedroom Home Service cost: $3416

Well this was a nice experience for such a stressful situation! My Father recently passed leaving my 83 year old mother widowed and needing to move in the Home she has lived in for 52 years!! To bring her up with me and my Sister! This was a very stressful situation after getting 20 calls by just putting my information on one site!! I got a message and spoke to a Glen Kaplan! After explaining the whole situation and how fragile my mother was /also scared to death to move, Glen was like a Grandson to her, he went over a detailed inventory with me then had a 3rd party come out for N/C to do a visual to make sure we were accurate on our initial inventory, Once we had the in-home I was OVER_ESTIMATED By Glen By $800.00 (Nice surprise) and felt really comfortable after looking on the Federal D.O.T site showing they are an actual Carrier and shows the had over 825,000 miles last year alone with the D.O.T!! I was sold, my mother was in love lol (Nice Guy) really went the extra mile to make sure my mother was taken care of and called her literally 2x a week just to check in until she was finally picked up last week! We just got our delivery and they set everything up and placed all furnishing's where we wanted the Price went DOWN $300.00 from $3150.00 to $2850.00 because o day of pick up she did not use all the space we figured (first time ive seen that) the guy's/crew were great and most importantly MY MOTHER IS HAPPY!! I actually sent Glen a little GC as he really went above and beyond for my MOM! Moving relocation is a Great ,Professional,solid company who I will jot only recommend to ANYONE I KNOW MOVING,But now that my Sister was what a great job they did we just called Glen again today to move my sister's Daughter to College next week!! Keep up the Great work not too many solid companies like you anymore!

Move size: 2 Bedroom Home Service cost: $2850

This company is a total fraud. I went by these 5-star reviews and the sweet words from their Saleswoman named Teri. Before taking your money, they're the nicest people on earth. When they took all their money before delivering your goods, then you have to deal with the damages/losses that are purely due to their ignorance and mishandling. Because you trusted the company, you have to file claims for your loss/damage and guess what they pay you? 60 CENTS per pound. Example: if they damaged your $1,000 TV -- they will pay you 50 lbs x $0.60 = $30. You will be pulling your hair that you guys damaged my TV, which happened in my case and now you pay me $30? You lost my printer for $400 value and on top of that, you charged me to move it and now 10 lbs x $0.60 = $6? Are you kidding me? But your movers stole these attractive items and they were ignorant so why do you treat all of these as an accident? Nobody will care about you, because they got your money and they do it in cash. Except for the first portion when they book your contract. Totally unfair and dishonest. I would never ever recommend this company. Never EVER pay them cash. Credit card and only when they deliver and you inspect your items, otherwise kiss your items goodbye.

Move size: 2 Bedroom Home Service cost: $3000

I laid awake at night wondering how the employees who work for Moving Relocation Systems sleep at night. Do they actually rest believing that they have genuinely helped their customers that day? Do they feel good about the service they provided? Or do they feel just as trapped? Perhaps they NEED this job for whatever reason so they feel "forced" to work for Moving Relocation Systems. I've contemplated so many scenarios trying to justify why anyone would work for such a unethical and dishonest company. The salesman, Matt Sladowski seemed to be so personable and honest ensuring that the company he worked for would make my move simple. I was moving from PA to WA. He gave me a quote for ~$4800 for a 2 bedroom condo, which actually included some extra cubic for "items I may have forgotten about". He told me I could leave the clothing in my dressers and in an email he told me the amount that I was quoted at pick up would not change. Matt grossly underestimated the move. The "final" price ended up being $8200 - more than $3k more. The movers, without my permission, also took it upon themselves to remove some (not all) contents from my dressers into their boxes to create more boxes, increasing cubic feet and cost. I was originally told they would be there on Sunday. Then on Saturday around noon, I received a phone call, telling me he would be delivering a day early. That took a phone call to Matt and Jennifer to figure that out because I could not understand him. On Saturday, an hour before they were supposed to arrive, I received a phone call from Jennifer telling me that the drivers could not get the trailer into my street and that they would need to get a shuttle (+ $600) to deliver my belongings. Interesting because I was assured by Matt that they would have no trouble at all getting into my street. Matt also guaranteed me, in writing, that what I paid at pickup was the complete bill. I told Jennifer this and she reminded me that basically whatever conversations I had with Matt were null and void because I signed the contract at pickup that essentially gives them all rights to your first newborn son. So they held my belongings hostage until I came up with the payment.I watched the movers scratch my furniture and damage my walls with no regard. They made me take inventory (their job) and they belittled me when I told them it was their responsibility for assembling the furniture that their partners disassembled at pickup.The next morning, after the move, I found a huge pile of trash (rolled up tape, ripped blankets, and boxes) outside that they left behind in the mud. The drivers never notified me that they would be leaving this trash behind. How rude and disrespectful. I reported the damages to my belongings to CSI, the 3rd party company that Moving Relocation Systems does business with. About 95% of my claim was denied because the movers at pickup placed an arbitrary code (I thought it was the Foreman's initials) next to every single item on my inventory list that indicated that the item was scratched on pickup. Every single item. Including items that cannot even be scratched, like a box or a mattress. They made sure they covered themselves. And FYI, without an original receipt of an item's value, they use the weight of the object to detect value. Let that sink in. Weight cannot equal value. Your wedding ring weighs nothing so under their contract, if something happened to it, they would make sure you are reimbursed for $.60 (based on weight). I don't know how these people can sleep at night knowing that they work for a company that employs some of the shadiest business practices I've ever had the displeasure of experiencing.I'm sorry Matt, Stephany, and Jennifer that you have to work under these sad conditions. I hope that someday you can find a company to work for that doesn't thrive on swindling and deception. Until then, my thoughts and prayers are with you. Beware folks, these con artists want their payment in cash.

Move size: 2 Bedroom Home Service cost: $8200

I do NOT recommend this company. It started out with a hard sell from Chris. They told me that I had a moving date and a fall-back date. Then, they insisted it was a 2-day window and changed the date. Chris berated me in a raised voice, telling me that I needed to stop focusing on my needs and needed to pay more attention to the company's needs. No one came to see what we needed to move. I gave furniture measurements, but they came in a truck they said was too small. They rented another truck at additional cost, although theirs was only 2/3full. They damaged several pieces of furniture. They came too late and did not set up bed or futon or place area rug on the floor in the living room. The final cost was twice the estimate.

Move size: 4 Bedroom Home Service cost: $17420

I move frequently, so have had a lot of experience with movers. This company is mid-grade. I suggest reading the fine print on the quote. This simple step could have avoided a lot of complaints I've read.

I moved from NYC to KY, my items were picked up on Wednesday and delivered Sunday of the following week (10 days). Due to the distance of my move, they have up to 8 days from the day you can accept the delivery, and that's precisely how long they took. Given they had my stuff for so long, I was pleasantly surprised that nothing was damaged. The foreman at pick-up was very aggressive. From the get-go he wanted to tell me I was going to exceed my allotted space, which I found laughable considering I got rid of furniture (couch, dining tables, floor lamp) and had 8 boxes less than I had on the original quote. I made that clear, and he backed off because he saw I wouldn't budge. The movers were very friendly and packaged all my items very well. The office staff is ok; they are a little defensive when you're simply verifying information, which was a turn-off and made me distrustful. The day my stuff was delivered, they wanted to charge me for having to walk up a short walkway to my door; again, I stood my ground and even had to speak with the manager. Nobody's door is at the sidewalk, so charging to have to walk to the entrance is ridiculous. The delivery guys were friendly and they placed all the furniture where I asked, put the bed back together, and cleaned up after themselves. All in all, it was a decent experience but I wouldn't recommend them and doubt I'd reuse them due to the excessive attempts to upcharge.

Move size: 1 Bedroom Home Service cost: $3400

I just want to comment on a job well done! This was not my first move and probably won't be my last. I was recommended to them by a friend who was very happy with her move. The customer service was far beyond anything I had ever experienced or expected. My representative, Cheryl, was fantastic . She stayed with me from the very first day we talked through delivery. She didn't tell me what I wanted to hear but what I needed to do for a smooth move. She got every bit of inventory that I was bringing down to the broom. My estimate was right on target for which I was very thankful. I think the thing that I liked the best is that the company is family owned and they did care about me. I could always reach Cheryl which was a blessing because I was very nervous . When it came time for my items to be picked up, Jennifer was so polite and explained everthing in laymen's terms so I could understand what the procedure was when the men came to load my items. That was extremely helpful. Carmelo and his crew were quick and efficient and really delightful people. I would recommend them to anyone looking for an excellent moving company. Pick up was on time as well as delivery, my price didn't change and I had no damages to speak of. What more could a person ask for? Thank you guys for a great moving experience.

Move size: 3 Bedroom Home Service cost: $8500

MOVING RELOCATION SERVICES bates you with an “estimate”. This price is reasonable based on a list you provide them of your belongings. My list was thoroughly vetted and included everything. The initial rep, Cheryl, was accommodating, then she disappeared once they defaulted. When I could reach her, she would never get back with me.

Our experience is exactly as other reviewers, the company has a scamming pattern. BAIT & SWITCH. The day of my move, the movers acted as if I had so much stuff. This is all part of their game. I only had things that were listed on the contract. The lead mover had the worst attitude and told me ON MY MOVE DATE it would cost an ADDED $4500 MORE than the initial price. I was defeated because I had to move on this date! When I called the office to get answers about when I would receive my things, EVERYONE YELLS AT YOU FROM THIS COMPANY!! JENNIFER HAS THE ABSOLUTE WORST ATTITUDE I HAVE EVER EXPERIENCE AT ANY COMPANY, EVER!! I asked her if she was okay the first time we spoke because I didn’t understand her tone. Cheryl’s alleged “supervisor” is awful too. I called to speak with Cheryl and he answered and YELLED AT ME AND CALLED ME A CHILD FOR WANTING TO KNOW WHEN I WOULD RECEIVE MY BELONGINGS. How is this okay that a company yells at customers for wanting information about their move?? They have no clue what they are doing. They should at least provide a ballpark on when, where, and how the move will be delivered. They know nothing once they have taken your money.

The last straw, when my movers showed up with less than 24 hours’ notice, they said their truck was too big to drive up and told me it would be another $600 ADDED!! THEY KNEW EXACTLY WHERE I WAS MOVING THE ENTIRE TIME!! I called Cheryl and Jennifer. Cheryl promised to call back and did not. Jennifer proceeded to yell at me, per company procedure, because they try to intimidate customers. I felt so taken advantage of. What was I to do? I needed my belongings. We had been paying for hotels and sleeping on air mattresses for weeks!! It took weeks for them to deliver my move!! The move was very late and cost over $5,000 more than they said it would. Beware of this company, they will rip you off and try to intimidate you!

Move size: 2 Bedroom Home Service cost: $6500